A legal disclaimer

Return & Refund Policy

Effective Date: 06-01-2026

At The Right Side, each item is made to order specifically for you through our print-on-demand fulfillment process. Because of this, we generally do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer’s remorse.

Please review all sizing charts, product descriptions, and order details carefully before completing your purchase.

Eligible Returns and Replacements

We will gladly replace or refund items if:

• The wrong item was received

• The item arrives damaged or defective

• There is a manufacturing or print quality issue

• The product significantly differs from the order placed

To qualify for a replacement or refund, claims must be submitted within 7 days of delivery.

How to Submit a Claim

To request a replacement or refund, please contact us at trs@themaxright.com with the following information:

• Full name

• Order number

• Description of the issue

• Clear photos showing the problem

Failure to provide photos or sufficient information may delay or prevent processing of your claim.

Non-Returnable Items

Due to the custom-made nature of our products, we do not accept returns or exchanges for:

• Incorrect sizing selected by the customer

• Buyer’s remorse or change of mind

• Orders placed with incorrect shipping information

• Minor variations in print placement, color, or garment appearance

• Normal wear and tear

• Delayed shipments caused by carriers, weather, customs, or other circumstances outside our control

Sizing Disclaimer

Sizing can vary slightly between apparel styles and manufacturers. Customers are responsible for reviewing the sizing information provided before purchasing. We recommend comparing measurements with a favorite existing garment for the best fit.

Lost or Stolen Packages

Once an order has been shipped and tracking information has been provided, responsibility for delivery transfers to the shipping carrier. We are not responsible for lost, stolen, or delayed packages marked as delivered by the carrier.

If your package is lost in transit, please contact the shipping carrier first. We will do our best to assist when possible.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may only be canceled or modified within a limited time after purchase. Once production has begun, orders cannot be changed or canceled.

Chargebacks and Fraudulent Claims

We reserve the right to dispute chargebacks for orders that show proof of delivery or where policy terms were clearly communicated prior to purchase.

Fraudulent claims may result in refusal of future service.

Contact Information

For return or refund assistance, please contact:

The Right Side
trs@themaxright.com